Terms of Service

1. Introduction and Acceptance

Welcome to Pizza luce ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at https://pizzas-luces.click (the "Service") operated by Pizza luce.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Service after any changes indicates your acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company" (referred to as "we," "us," or "our") refers to Pizza luce, located at 828 Bantam Rd, Bantam, CT 06750, USA.
• "You" or "User" refers to the individual accessing or using the Service.
• "Service" refers to the website, mobile application, food ordering system, and all related services provided by Pizza luce.
• "Content" refers to text, images, videos, audio, or other materials available through the Service.
• "Website" refers to pizzas-luces.click and all associated pages and functionality.
• "Order" refers to a request for food products or services placed through our Service.
• "Account" refers to the user profile created to access certain features of our Service.

3. Use of Services

3.1 Permitted Use

You may use our Service for the following purposes:

• Browsing our menu and learning about our food offerings
• Placing orders for food products and catering services
• Creating an account to manage your orders and preferences
• Accessing delivery and pickup information
• Contacting us for customer support
• Participating in promotions and loyalty programs

3.2 Prohibited Use

You agree not to use our Service for any of the following:

• Any unlawful purpose or in violation of local, state, national, or international law
• Transmitting or procuring the sending of advertising or promotional material without our prior written consent
• Impersonating or attempting to impersonate the Company, employees, other users, or any other person or entity
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Service
• Using the Service to transmit viruses, malware, or other harmful code
• Attempting to gain unauthorized access to systems or accounts
• Interfering with the proper working of the Service
• Making false or fraudulent orders
• Violating any intellectual property rights
• Harassing, abusing, or harming other users or our staff

4. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

We reserve the right to terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

5. Products and Services

5.1 Food Safety and Quality Standards

All our food products are prepared in accordance with local health department regulations and food safety standards. We maintain strict hygiene protocols in our kitchen and follow proper food handling procedures.

5.2 Ordering and Payment

Orders can be placed through our website, mobile app, or by phone. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion.

• Minimum Order Requirements: A minimum order value may apply for delivery orders
• Payment: Payment is due at the time of order placement
• Pricing: All prices are subject to change without notice
• Order Modification: Orders may be modified or cancelled within 5 minutes of placement

5.3 Delivery Terms

We offer delivery services within our designated delivery zones. Delivery times are estimates and may vary due to weather, traffic, or high demand periods.

• Delivery Zones: Delivery is limited to areas within a 10-mile radius of our location
• Delivery Times: Standard delivery time is 30-45 minutes
• Temperature-Sensitive Items: Hot foods will be delivered in insulated containers to maintain temperature
• Delivery Fees: Delivery charges apply as indicated at checkout
• Contact Requirements: You must be available at the delivery address and provide a working phone number

5.4 Food Quality Guarantee

We guarantee the quality and freshness of our food products. If you are not satisfied with your order, please contact us within 24 hours for resolution. Our refund policy is detailed in our separate Refund Policy document.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Pizza luce and its licensors. The Service is protected by copyright, trademark, and other laws.

6.1 Our Intellectual Property Rights

• All trademarks, service marks, and logos used on our Service are our property or the property of their respective owners
• Website content, including text, graphics, logos, images, and software
• Recipe formulations and cooking methods
• Business processes and operational procedures
• Marketing materials and promotional content

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes only. This license does not include the right to resell or make commercial use of our Service or its contents.

7. User Content

Our Service may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service.

7.1 Content Standards

By posting Content to our Service, you represent and warrant that:

• Your use of the Content does not infringe third-party rights
• The Content is accurate and not misleading
• The Content does not violate these Terms or applicable laws
• You have obtained all necessary rights and permissions

7.2 Prohibited Content

You may not post Content that:

• Is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable
• Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
• Infringes any patent, trademark, trade secret, copyright, or other intellectual property rights
• Violates the legal rights of others or contains any material that could give rise to civil or criminal liability
• Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libelous
• Contains false or misleading information about food allergies or health claims

8. Disclaimers

The information on this Service is provided on an "as is" basis. To the fullest extent permitted by law, this Company excludes all representations, warranties, conditions and terms relating to our Service and the use of this Service.

8.1 Food Service Disclaimers

• We cannot guarantee that food products are completely free from allergens
• Delivery times are estimates and may vary
• Food appearance may vary from photos on our website
• Nutritional information is approximate and may vary
• Seasonal availability may affect menu items

8.2 Third-Party Content

Our Service may contain links to third-party websites or services that are not owned or controlled by Pizza luce. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

9. Limitation of Liability

In no event shall Pizza luce, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

9.1 Maximum Liability

Our total liability to you for all claims arising from or relating to your use of our Service shall not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.

9.2 Food-Related Claims

Our liability for food-related issues is limited to:

• Replacement of the defective food item
• Refund of the purchase price for the affected item
• Store credit for future orders

We shall not be liable for any allergic reactions, food poisoning, or other health issues unless caused by our gross negligence or willful misconduct.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza luce and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

10.1 Indemnification Scope

This indemnification obligation applies to claims resulting from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right
• Any content you post or share through the Service
• Your willful misconduct

11. Third-Party Links and Services

Our Service may contain links to third-party web sites or services that are not owned or controlled by Pizza luce. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

11.1 Payment Processors

We use third-party payment processors to handle transactions. Your payment information is subject to the privacy policies and terms of service of these processors.

11.2 Delivery Partners

When using third-party delivery services, you acknowledge that such services are subject to the terms and conditions of the respective delivery partners.

12. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

12.1 Grounds for Termination

• Violation of these Terms of Service
• Fraudulent activity or false information
• Abuse of our staff or other customers
• Excessive chargebacks or payment disputes
• Violation of local, state, or federal laws

12.2 Effect of Termination

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service or contact us to delete your account.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of Connecticut, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13.1 Dispute Resolution

In the event of any dispute arising from or relating to these Terms or your use of our Service, you agree to first attempt to resolve the dispute informally by contacting us directly.

13.2 Jurisdiction

You and Pizza luce agree that any judicial proceeding to resolve claims relating to these Terms or the Service will be brought in the federal or state courts of Connecticut, United States. Both you and Pizza luce consent to venue and personal jurisdiction in such courts.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the sole and entire agreement between you and Pizza luce regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

15.3 Waiver

No waiver by the Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

15.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or supply chain disruptions.

16. Contact Information